Terms & Conditions

The use of this Website is subject to these Terms and Conditions (inclusive of Our standard Terms and Conditions for the supply of Goods and Services, Privacy Policy, Refund Policy any other documents referred to herein) which constitutes the full agreement between You and Us.

Please read these Terms and Conditions carefully before You use the Website.

By using the Website, You indicate that they have, effective upon the date on which You have used the Website, read, accepted and agreed to be bound by these Terms and Conditions.

If You do not agree with these Terms and Conditions, You should cease using the Website immediately.



“Agreement” means the terms and conditions contained herein, together with any quotation, order, invoice or other document or amendments expressed to be supplemental to this Agreement.

“Robot”, “We”, “Us”, “Our or “Ourselves”” means Robot Trading Co Pty Ltd as trustee for the Robot Trading Co. Unit Trust T/A Robot Building Supplies, 10/08 Wire & Mesh, Coldstream Timber & Hardware and Weir’s Treated Timber, its successors and assigns or any person acting on behalf of and with the authority of Robot.

“You”, “Your” or “Yourself”” means any person/s (end user) being of the legal age of eighteen (18) years.

“Incidental item(s)” means goods and/or services that may be purchased or sold through this Website to be supplied and/or provided by the Seller to You, as specified on Our Website.

“Website” means a location which is accessible on the Internet through the World Wide Web and which provides multimedia content via a graphical User Interface.

“Prohibited Content” means any content on any advertising media that:

  • is, or could reasonably be considered to be, in breach of the Broadcasting Services Act 1992; the Fair Trading Acts of the applicable States and Territories of Australia and the Competition and Consumer Act 2010 (CCA); or any other applicable law or applicable industry code; or
  • contains, or could reasonably be considered to contain, any misrepresentations; or is, or could reasonably be considered to be, misleading or deceptive, likely to mislead or deceive or otherwise unlawful; or
  • is, or could reasonably be considered to be, in breach of any person’s Intellectual Property Rights (including, but not limited to, the distribution of digital files or any other material in which We do not own the copyright).

“Personal Information” means any information that identifies or can be used to identify You, directly or indirectly. Examples of Personal Information include, but are not limited to, first and last name, date of birth, email address, gender, occupation, or other demographic information.

“Confidential Information” means information of a confidential nature whether oral, written or in electronic form including, but not limited to, this Agreement, a party’s Intellectual Property, operational information, know-how, trade secrets, financial and commercial affairs, contracts, Seller information and pricing details.



We reserve the right to change any of the Terms and Conditions displayed on this Website (including our Privacy Policy) at any time by notifying You through this Website that We have done so. By continuing to use this Website it shall be deemed that You agree to be bound by the amended terms and conditions as notified and posted on the Website.

If You intend to transact through this Website (i.e purchase goods and/or services) then You warrant that You are at least 18 years of age, that You have the power to enter into this Agreement and You acknowledge that this Agreement creates binding and valid legal obligations upon You.


Compliance with Laws

You represent and warrant that Your use of this Website will comply with all applicable laws and regulations (including but not limited to, EU Data Privacy Laws (including the General Data Protection Regulation “GDPR”) (collectively, “EU Data Privacy Laws”) and the Australian Privacy Policy Act 1988 (including the Privacy Amendment (Notifiable Data Breaches) Act 2017) or any other applicable laws.



We and Our partners may use various technologies to collect and store information when You use this Website, and this may include using cookies and similar tracking technologies, such as pixels and web beacons. These web beacons track certain behavior such as whether the email sent through the Website was delivered and opened and whether links within the email were clicked. They also allow Us to collect information such as the recipient’s:


  • IP address, browser, email client type and other similar details;
  • Tracking of Website usage and traffic;
  • Reports are available to Us when We send an email to You, so We may collect and review that information.


These cookies do not read Your hard drive but may be stored on Your hard drive to enable Our Website to recognise You when You return to the same.


Mailing Lists

If at any time You are on a mailing list of Ours then You may request to be removed from the same and We will comply with Your request if there is no unsubscribe button provided then please contact Us with Your request using the “Contact Us” section of this Website.




Copyright and Trademarks

The contents of this Website are at all times the copyright or trademark property of either Ourselves, Our suppliers or linked third parties and You may not distribute, reproduce, display, publish any trademark or other content of this Website for any purpose whatsoever without the prior written approval of Us, Our suppliers or linked third parties (each as applicable). Furthermore You agree to indemnify Us against any claims, costs, damages or losses incurred by Us should You fail to comply with this clause.


Advertisers and Linked Sites

The display on Our Website of any advertiser or the provision of a link to third party Websites does not constitute Our endorsement of either the advertiser or third party provider or any of their Website content or business practices. As We do not have any control of the content of any third party Websites, access to such Websites is at Your sole risk and We recommend that You thoroughly review the terms and conditions of use and the Privacy policies of any third party Website immediately once You access such a Website.


We shall accept no liability in regards to any dealings, promotions or activities between Yourself and advertisers or third party providers.


Specifications and Information

Specifications and information provided on this Website are given in good faith based on Our knowledge, experience, or information provided to Us by manufacturers and/or suppliers, or derived from sources believed to be accurate at the time the information is received by Us, therefore it is recommended if You have any concerns as to the suitability of Goods or Services provided through this Website in respect of the use of the Goods or Services or their suitability for a particular use that You contact Us or seek external professional opinion.


You acknowledge and accept that colours of items displayed on the Website may not reflect the true and actual colour of such items as this may be affected by external influences such as the quality of images supplied to Us for use, or the quality, age or settings on Your monitor. If colour is a major factor in Your decision making We recommend You contact Us before purchase.


On-Line Ordering

Display on this Website does not guarantee the availability of any particular Good(s) therefore all orders placed through this Website shall be subject to confirmation of acceptance by Us. Orders for Services shall be subject to confirmation of suitable timeframes between You and Ourselves for provision of the Services.


Continuous Service

Due to the inherent nature of Websites We cannot guarantee uninterrupted or continuous availability of this Website and You accept that the Website may also be unavailable from time to time for maintenance or scheduled upgrades. Where able We shall give You advanced warning of the same. We shall accept no liability in relation to Website downtime whether scheduled or otherwise.


Termination of Use

These terms and Your access to Our Website may be terminated by Us (at Our sole discretion) at any time without notice or any requirement to give You a reason why. In the event of termination under this clause We shall have no liability to You whatsoever (including for any consequential or direct loss You may suffer).



This Website (excluding any linked third party sites) is controlled by Us from Our principal business premises in Australia. Our servers are located in Victoria, Australia, so Your information may be transferred to, stored, or processed in Victoria, Australia. It can be accessed from countries around the world to the extent permitted by the Website. As each country has laws that may differ from Australia, by accessing this Website, You agree that the laws and statutes of Australia shall apply to any dealings, actions or claims arising out of, or in relation to, this agreement, or Your use of this Website, irrespective of any conflict with any laws and statutes applicable to Your country of domicile.


In addition, We or Our subcontractors may use cloud technology to store or process Personal Information, which may result in storage of data outside Australia. It is not practicable for Us to specify in advance which country will have jurisdiction over this type of offshore activity. All of Our subcontractors, however, are required to comply with the Australian Privacy Act in relation to the transfer or storage of Personal Information overseas.


You further acknowledge and agree that the filing of a claim against Us (if any) must be made in the State of Victoria, in which our principal business premises in Australia is domiciled, and that any legal proceedings will be conducted in English.


We make no representation that Goods or Services offered through this Website are appropriate, available or suitable for use in countries outside of Australia, and accessing any material or content from, or through, this Website which is illegal in Your country of domicile is strictly prohibited.






The failure by the either contracting party to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect that party’s right to subsequently enforce that provision. If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.

We shall be under no liability whatsoever to You for any indirect and/or consequential loss and/or expense (including loss of profit) suffered by You arising out of a breach by Us of these terms and conditions (alternatively Our liability shall be limited to damages which under no circumstances shall exceed the Fee of the Services).


Message Boards: We provide Message Boards for the use of Our Website users. The Message Boards may not be used to promote Websites or any commercial or business activity. We are not responsible for any of the opinions expressed in the Message Boards. By posting a message to the message board You agree to take full legal responsibility and liability for your comments, including for offensive or defamatory statements.


Feedback: Feedback is provided for the purpose of facilitating trading by You on Our Website. Feedback provided on other parties must not contain offensive, defamatory, retaliatory or inappropriate language or content. We may remove any feedback that is considered to be offensive, defamatory, retaliatory or inappropriate.


You may only give feedback that relates to a specific transaction. You must not post feedback on a transaction that does not relate to that specific transaction.


You must not post feedback about Yourself or include any contact details or Personal Information in Your feedback.


Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, storm or other event beyond the reasonable control of either party.


Placing An Order

You may order products by selecting and submitting your order through the Website in in accordance with these terms and conditions. Any order placed through this Website for a product is an offer by You to purchase a particular product for the price notified (including the delivery and other charges and taxes) at the time You place the order.

We may ask You to provide additional details or require You to confirm Your details, to enable Us to process any orders placed through the Website. You agree to provide Us with current, complete and accurate details when asked to do so by the Website. Once Your is processed through the Website, You will receive an on screen confirmation that the order has been received and ready for processing by Robot. Further to this, once the transaction is successful with NAB, You will receive an email with a tax invoice.


Processing by Robot

Once Your payment is confirmed by National Australia Bank, You will receive confirmation of Your order and the delivery date from the sales team at Robot within Our trading hours (Monday to Friday 7.00am to 5.00pm and Saturday 8.00am to 12.30pm). For orders placed before 9.00pm, this will usually be the next business day. For orders placed after 9.00pm or on the weekend, this process will usually take one whole business day. All queries and questions should be directed to Our sales team on 03 9543 3666 or sales@robotbuildingsupplies.com.au

All orders will be subject to Robot’s usual cut off and despatch deadlines, which is 12.00pm for the next day delivery of items in stock and 48 hours for items not in stock. Orders received and finalised after this deadline will be treated as being received the next day.

Orders outside Our usual delivery areas will not be processed for payment by National Australia Bank. Your order will go straight to Robot and a sales clerk will contact You with a quote for delivery and payment. The completion of Your order will be taken care of directly through Robot and Robot will not be held responsible for faulty electronic communication. It is Your responsibility to contact Robot if You do not receive a confirmation of Your order within a reasonable time period.


Terms of Sale

Prices are subject to change without notice and will be charged at the price ruling at the time of delivery. Any quotes given by Robot are estimates only and are subject to change without notice. All goods are supplied subject to our terms and conditions, which will only apply to the exclusion of any conditions appearing on the customer/ purchaser’s documents. Errors and omissions accepted.


Acceptance or Rejection of an Order

In certain circumstances, We may need to reject Your order. This may happen where the requested product is not available or if there is an error in the price or the product description posted on the Website. Each order placed for products through the Website that We accept, results in a separate binding agreement between You and Robot for the supply of those products. For each order accepted by Robot, We will: supply the products in that order to You in accordance with these terms and conditions; and provide You with an email confirmation of that order. If We reject an order placed through the Website, We will endeavour to notify You of that rejection at the time You placed the order or within a reasonable time after You submit the order.


Returns Policy

No claims will be recognised unless made within 7 days of receipt of goods. Goods will not be accepted for credit unless returned in a resalable condition, within 7 days of supply and the relevant invoice number provided as proof of purchase. All authorised returns may be subject to a 15% handling fee. Custom cut and non-stock goods are not returnable. It is the duty of the purchaser to inspect the goods and receipt prior to usage. In the event of any defect or fault in material supplied, liability is limited to replacement of defective material only, any consequential loss however caused, will not be accepted. If a product is damaged on delivery, then You should refuse to take receipt of that product and notify Us by contacting our sales counter on 03 9543 3666. We will not refund the delivery fee where the products have been delivered to You, unless You are returning the product because it was damaged.


Unloading of Deliveries

We only deliver products ordered through the Website to a location where Robot provides delivery services. Customers/ receivers are responsible at all times. Our terms are “ON LORRY AT SITE OR STORE”.

UNATTENDED DELIVERY SITES –where a delivery is to site and the customer/ receiver is not in attendance to unload, Our driver will endeavour to affect delivery close to the site as possible. In these instances, Robot will not accept claims for damage to product during unloading or claims for pilfering, shortages of part or all of the delivery made. Dates and times quoted for delivery are estimates only and any delay does not entitle the customer any claim. No liability is accepted for damage caused by a delivery vehicle entering premises on a customer request.


Cancelling an Order

We may cancel any part of an order (including any order that We have accepted) without liability to You for that cancellation at any time if: the product in that order is unavailable: or there is an error in the price; or the product description posted on the Website does not match the product; or that We reasonably believe Your order has been placed in breach of these terms and conditions. You may cancel an order by contacting Our sales counter on 03 9543 3666 during contact hours, at any time, prior to despatch of that order where the goods are Our stock line. On cancelling the order, We will refund You Your payment to Your original payment method, or through an alternative means. If We cannot stop the shipment of the order at the time of cancellation, then You will be required to refuse delivery or return the products in the order to receive a refund in accordance with Our returns policy.

Custom cut or custom made goods may only be cancelled prior to the cutting or the making of the goods by contacting Our sales counter on 03 9543 3666. If We cannot stop the cutting of Your goods, the order will not be able to be cancelled.


Payment Methods

You may pay the fees and charges for an accepted order with any of the following methods. If You are unable to successfully process Your nominated payment method for Your order that is accepted by Us, then We may cancel Your order. If You choose to pay by credit card, You authorise Us to debit the amount that is payable from Your nominated credit card. You may not pay, or attempt to pay, for a product through any fraudulent or unlawful means. We will provide You with a receipt at time of delivery which specifies the total fees and charges for the products in the order.


Further Warnings

We will attempt to be as accurate as possible. However, We do not warrant that products and/or service descriptions, instructional guides or other content of this Website is accurate, complete, reliable, current or error free. Any advice contained in the content of this Website is general advice only and may not apply to Your individual circumstances.